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We purchased a screen room for our deck a couple months ago.We installed it this past week and it has several defects ranging from holes in the screen, seams coming apart at corners and almost all other sewed areas as well as loops to hold the screen in place, not being sewed on at all.

We have bought at least 3 other screen rooms from you in the past and have been happy with them all but this one is coming apart before we even have had a chance to enjoy it at all. We would like a replacement or a full refund. Im not sold on a replacement unless it is a different kind or style as this one is obviously not worth the money spent, roughly $200 plus tax.

I have many pictures of the defects as well as the original receipt and can provide those upon request.I attached a few but the others are slightly larger than the 5MB limit.

This reviewer shared experience about damaged or defective and wants this business to issue a full refund as the author lost $200. danfour1 is overall dissatisfied with Ocean State Job Lot and uploaded picture s. The most disappointing about screen room at Ocean State Job Lot was fact that returns are not done at the store , but reviewer liked selection of products. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

This person also mentioned the following company Sears that you may also consider. Also, you can continue reading comments about Ocean State Job Lot.

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Anonymous
#1015117

We're sorry to hear of your experience.Try as they might there will always be that one product that makes it through a manufacturers product inspectors, defects and all.

We'd be frustrated too. Please pack the screen room up as best as you can and return it to our store with your receipt for a full refund.

or exchange, whichever you prefer.Please accept our apologies for your inconvenience.-Ocean State job Lot

Anonymous
to Anonymous Mountain View, California, United States #1015395

Thank you for responding.The company that manufactured the screen room sent us a replacement screen and canopy.

They are not damaged and we are happy.

We appreciate the response very much and are thankful that our concerns have been addressed.We had had good luck with ocean state job lot in the past and will continue to shop there

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