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I purchased a 10'x 10' Grove Gazebo by Sunjoy Industries Outdoor Patio Furniture from Ocean State Job Lots in Medford, MA back in 2013 to use during our pool season (June-September in Massachusetts). I leave the frame up all year but take down the canopy and netting in September.

In 2016 the canopy ripped while trying to stretch it over the frame. Not a big deal, already had 3 seasons (2013, 2014 and 2015). I ordered and paid $110.00 for a new canopy from Sunjoy with a one year warranty on May 17, 2016. I removed the canopy Labor Day weekend, 2016 and stored it inside for the winter.

Memorial Day weekend 2017 (May 29th) I brought the canopy out to put it on the frame and it ripped. Called Sunjoy but they refused to replace it because it was out of warranty by 12 days. Their warranty starts the day you order the product. It wasn't delivered until Mary 25th, 2016.

They offered me a 10% discount towards a new canopy. I will NEVER purchase another product from SunJoy.

Product or Service Mentioned: Sunjoy Industries Gazebo.

Reason of review: Damaged or defective.

Company wrote 0 public responses to the review from Jun 28, 2017.
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